Search results for "comercio minorista"
showing 3 items of 3 documents
La producción científica sobre distribución comercial en España, 1990-2000
2002
Este trabajo presenta una revisión bibliográfica de la investigación académica sobre distribución comercial publicada en España en el horizonte temporal de 1990 a 2000. Tras una revisión de los trabajos sobre el estado de la cuestión de la investigación en marketing, y las aportaciones más específicas en el campo de la distribución comercial, presentamos la metodología y los principales resultados de la revisión de un número de trabajos procedentes de las publicaciones más relevantes en el campo del marketing. Se extraen conclusiones sobre el carácter científico de los trabajos, los grupos de investigación, la metodología empleada y el contenido de los trabajos y, finalmente, se proponen lí…
Effect of customer heterogeneity on the relationship satisfaction–loyalty
2014
Abstract The need to study the differences among consumers due to their behavioural heterogeneity and the highly competitive consumer markets is recognized. In this paper, we analyse the potential heterogeneous shopping assessment in retail and how that experience may influence on consequent customer loyalty in a different way. The effects of satisfaction on attitudinal and behavioural loyalty and positive word of mouth are estimated by a finite-mixture structural equation model, and unobserved heterogeneity is analysed simultaneously. The results show that there are three latent segments where the strength of causal relationships differs which mean that there is an overestimation of the im…
El efecto moderador de la edad en la relación entre el valor percibido, las TIC del minorista y la lealtad del cliente
2010
AbstractInformation and communication technology (ICT) may represent a source of benefits for retailers. However, there is a debate in the literature on how ICT influences customer-supplier relationships. In addition, the evidence on the effect of age on consumer attitudes towards retail technological solutions is not conclusive. This paper proposes and tests a model to analyze the influence of retail ICT on consumer loyalty towards the retailer, as well as to assess the moderating role of consumer age on this relationship. As a result, customer assessment of retail ICT, together with perceived value, exerts a positive influence on consumer commitment and satisfaction, being the latter an a…